Our Reviews

Amazing service and information.

Everyone at the dealership was pleasant and helpful. Listening to what I was expecting and delivered just that. I would definitely do business with this dealership again.

Great service

Travis

Courteous and prompt with service updates.

John Albanese is an exceptional sales representative! His knowledge of vehicle inventory & finding the best choice for my needs was phenomenal. I highly recommend all my friends & family go see John for their car purchases.

Perfect

Easy to work with

Super polite and friendly staff they made the process so easy and was able to answer all my questions! My salesman Joe was fantastic

Sales rep was extremely knowledgeable and helpful. Finance rep had some difficulty explaining certain line items to me, but the sales rep was better able to explain.

Things went well. Everyone I spoke to was professional and courteous and my car was ready well before the time promised. No complaints!

Great service as usual, thanks to Marty, the advisor, and the gentleman who fix my car. My car run very smoothly now. However I wish the problems was found prior the day on my oil change!

Oil change and service is always top notch. I like the comfort of the waiting area, and glad to be enrolled in the car care programs that Ricart provides.

Azaiah Bryant was top notch in every way. He kept me informed of the progress with the transaction, and his orientation of the vehicle when I came to pick it up was very thorough.

Everything was ok until time to make a payment, I was told the oil change would be 79.00 but when it came time to pay it was 91.00? The last oil change was 79.00 and I think 91.00 for an oil change is a bit much,

Excellent customer service. The technician kept me informed and left me with no questions. Great experience, as usual.

Yes. There is no doubt this is probably the best Buick/GMC dealership in Franklin county. Outstanding service and personnel. This is my third automobile purchased and serviced at Ricart Buick/GMC. I'm a permanent customer. TKS.

Sales was a easy experience. There was no pressure and answered all my questions, without being pushy.

Everyone at Ricart made the typically dreadful car buying process smooth and enjoyable. I always enjoy working with Cass and Joe, as they are pro's pro's. I'll definitely use Ricart for future car purchases.

Fixed the issue but WAY to expensive and would not accept other buck dealerships coupons. Also did not even get a car was for dropping over 7 grand in repairs

Friendly and efficient service completed ahead of schedule

I was greeted timely and professionally, service was completed without delay.

Efficient and cordiial

Excellent experience working with our salesperson, the Sales Mgr. and the finance Dept. Well done!

I had an intensely negative buying experience and will never deal with another Ricart entity in any way. I will be escalating my concerns in other ways as well. Instead of driving to work today and being thrilled about my new car, I wish I’d never bought it. I wish I could take it back. The car is wonderful. The way I was treated ruins it.

First time of leasing our 4th Buick Invision that we were in the dealership for over 3 hours. Part of the time was my wife's and my fault because we didn't like the first offer. The sales manager worked with us and got us a better deal that was something we could work with. A question was asked if our new car had heated seats, the answer given was yes it does. After all papers were signed and we were on our way home, we discovered there were no heated seats. We can live without heated seats but to be told there were and find out to late there are none.

Friendly staff.

Excellent

My experience began several months ago. I was passively looking at vehicles. The Envision was one of several I was considering. Sierra was helpful during the process. No high pressure to buy. She was very knowledgeable about the vehicle & all the specs. We negotiated a price and completed the sale.

Ty helped me for all 4 visits (in 2 weeks) it took to resolve the problem with the engine light coming on. He was awesome, always friendly, kind, and especially patient explaining to me (not a truck brain) what the problem was.

This is my 5th vehicle purchase from Ricart GMC. The leadership staff, Andy, Brad, and the Sales leader Shane are outstanding. They go above and beyond.

Excellent service! We bought a 2025 Yukon from Shane Sutton. He went above and beyond in making the sales transaction smooth and took time to show us everything about the Yukon. He knows the GMC product inside and out - so much respect for the pride in his work. Shane followed up with us after the sale for any questions or help with navigating our new purchase. Hands down, the best experience we’ve had in purchasing a new car. Thank you, Shane!!

Everyone was so helpful. I didn’t get all of the names, but everyone in the service intake was so helpful and patient with us. Marty and Debbie took time to explain everything. My husband has dementia and asks so many questions. He also has mobility problems. Your team was very supportive of us. The loaner car was ready to go and everything went smoothly.

Absolutely an amazing experience! Sells team was very transparent and willing and able to answer all my questions. Wad a ale to reach a agreement that fit well with out feeling like I was being hurried or pushy sales tactics were being used.

Marty always keeps me updated on what services are coming up next for my 2017 Enclave

What needed fixed got fixed.

Making a new car purchase from Ricart Buick GMC in Dublin Ohio was the best experience I have had. Everything was very quick and easy. Special thanks to Joe Mctighe in sales and Drew Harrison in finance for making my car buying experience so easy.

I was looking for a seamless car leasing experience. I didn’t want to spend hours in a dealership negotiating a price. I reached out to a handful of dealerships and asked for the best price on specific vehicles I was looking for. Although his team questioned my intentions, Ryan stood strong and gave me the experience I was looking for. The initial number he provided me was exactly what I was looking for. I was able to go into the dealership the following day right up the lease and be on my way. Thank you for listening and making this the experience I was looking for.

I was early. My car was serviced immediately. I had questions about two features on my car and an employee came to talk with me while they were working on my car. One concern he took care of right away and the second he told me how to find an answer from my salesperson. All in all, it was a very positive experience. this is my 3rd leased car from this dealer and I live an hour and 1/2 away. They are definitely doing something right!

Oil change and tire rotation done on time with minimal delay at the dealership. Work completed as expected.

Overall it was a great experience. It just stinks that vehicle prices are outrageous. The Sales Staff was very courteous and informative in addition to being patient. I worked with Darrian McKinney -literally all day. He was too kind. Even when I wasn’t sure I want d a car he would have gotten commission on, he was just as helpful with the other vehicles. He kept wanting to ensure I was going to be happy with whatever I purchased. In all of my vehicle purchases I’ve Never encountered anyone that caring for the customer. I told him I was going to adopt him. Again, he was with me all day and never got angry or anxious with me. Should I need another vehicle I’d call him first to see what was on the lot.

Very friendly and kept me informed during the service work.

Handled my service timely as promised

No pushy saleman, very knowledgeable.

Always courteous and the quality is outstanding.

Everyone at the dealership are very kind

In and out very quickly, less than an hour, impressive.

This experience has been quite frustrating as our new car (2024 w/ 7000miles) has needed a new oil pump, a new engine, and now not even sure what it needs because I don’t have it back yet again. Service folks have tried their best to assist. It has a been a little bit of a battle at times to get a comparable loaner.

My only complaint is with payment. Does not accept a personal check and charge 3% on credit cards. Not cool

Everything was explained to me before hand and service was performed in a timely manner.

Very friendly, knowledgeable and transparent in details

Great customer service! Exceeded our expectations in our buying experience.

Travis was a huge help

Travis and the Ricart team did a great job.

Not impressed. Service advisor advised that she would call me the next day by 1 PM. At 3:30 PM I called in and was told that she was out for the day and someone would get back with me. Received a call around 5 PM advising that the car was ready.Upon pickup No explanation of what work was completed. Also After picking up the car my phone/Bluetooth/car play connection did not function and took quite some time to delete and reconnect. Also while picking up my car I witnessed a heated discussion with a another customer who had been advised that his car was ready for pickup and upon arrival was told that it was not ready. Service advisor's response was I don't know what to tell you it's not ready. Hopefully this information is helpful

One of your techs set off my Interlock device. I got a violation and it cost me $135. It also sent a record of a violation to Ottawa County court that is now on my record.

Everyone I interacted with was friendly and they completed the service much faster than I expected.

always good service

Ashton really helped me out! I appr

Julie was very knowledgeable, helpful, and made it such a breeze during the whole process

Shane was amazing! Great experience all around. Very friendly and knowledgeable. Toured the dealership and all it has to offer the customer. I look forward to continued services.

Azaiah the salesman was amazing! He was so friendly and knowledgeable. He made it very easy to purchase my new car. I would highly recommend him and the dealership to all of my friends and family.

Azaiah was very easy to work with and helped me get exactly what I wanted.

Everyone very courteous and helpful.

Very helpful with meeting our car service needs

The scheduled service was excellent. Marty is and technician did excellent job. However, I am still disappointed that My last service for defective thermostat cost $1800 and I first found out that using my GM card that I have used forever for my GM service and many other daily items now costs me a use fee of 3% at my longtime dealer and services, but using it at for all other purchases elswhere does not. GM card advertising using it at GM service is now at odds with this new dealer charging fees for use for service and accessories. Very disappointed with this. It would seem this fee could be eliminated for use of the GM card and charge the fee for other cards? Long time GM vehicles and service customer.

Great work

I had to leave the car for 4 business days because of the need for the dealership to contact GM to troubleshoot what turned out to be a faulty circuit board above the headliner. I was kept abreast of the progress each day. Fortunately, I did not need to vehicle because I was out of town for work.

Excellent

I was very pleased with the service.

My sales team provided exceptional care. Mr McKinney my sales adviser was personal, professional and knowledgeable about the various car products that fit my spending plan

I love my Acadia! This is my 3rd lease. Each time I went to the same sales person who each time was polite, took time to explain and answer my questions and listen to my concerns. This person is a sure asset to your company.

Everyone was perfessional and respectful.

Fair and honest

Fast and efficient. Went in for an oil change and tire rotation, was quoted an hour wait. I didn't mind the wait, but was inform about 30 minutes later that my vehicle was ready. Will be back for other services.

Marty and the service team always do a great job!

Asiah was very nice, calm, polite, and knowledgeable. Was never pushy. Was very open with details of the sale and very patient with all our questions & concerns. The finance guy, Cass, was also very calm, knowledgeable, polite, and patient. No one was pushy or made us feel bad when we said we wanted to shop around a little. They gave us what we considered was a good trade-in price for our car.

Derrian was as helpful as could be and did a great job of communicating for all of us.

Service is always good w/ Ricart Buick

Julie is smart and I feel confident, in her expert hands, that I’ll get the ride just right for me.

were fast, brought my car back to waiting room area.

Very professional timely and informative. Ashton did a fantastic job helping me and selling my new hummer

Service was smooth

First class people & services. Great fob Ricart Buick Service Dept!!

Very easy to work with. No high pressure, formulaic selling experience. Azaiah was knowledgeable and pleasant. He made the whole process very easy. Trade in value on our existing vehicle was also fair and did not require any back and forth negotiating. Great selection of vehicles to pick from. Thanks for making this an easy in and out vehicle purchase, would recommend Ricart to anyone looking for a new ride.

Todd was great to work with. He kept me informed and made the process easy. The shuttle and Rick were wonderful service.

Shane was great to work with and walk through process

Azaiah our salesperson was kind and helpful through the whole process. He did an amazing job. Other staff members were friendly and complimented our new vehicle purchase.

Polite reception and timely service.

My service experience was fine. It wasn't remarkable; it wasn't terrible. It was fine.

Nice waiting area. Fast service.

Marty took care of my vehicle concerns

Todd was great to work with. He communicated issues and expectations The shuttle service was great. Rick was very nice

Dropped off my car the night before for an oil change. That part was easy. Pleasant experience with picking up the car. Everyone we encountered was friendly and the business is clean. One thing I would suggest is to make sure the dirty fingerprints are cleaned off the of the interior when giving car back to the client. I have very light interior and there were several places on my door panel that had this and even though they came off easily, it is not something I should have to do. Other than this it was a great experience.

David Chapman kept everything so simple and was easy to deal with! Would highly recommend to anyone looking at buying a vehicle from Ricart!!

Can't say enough about Ricart Buick GMC. This is my third vehicle. So, if your in the market for a new or used vehicle this is the place and the man to see is John Albanese. John Albanese goes above and beyond to get you in your new vehicle today. John Albanese is very knowledgeable, professional and great to talk to. From the test drive to the tour of the facility with a vast selection to choose from you can't go wrong. Thanks again John Albanese for all the great help and will see you again soon!!! Brian Hubbard

The experience of purchasing my vehicle was fantastic. The employees were great and answered all of my questions which made me feel very comfortable and confident in my purchase.

Travis was most helpful in moving through the paperwork, facilitating my trade using my Carmax quote, and then explaining the technology of our new Envision Avenir. Service such as his is the main reason I come back to Ricart repeatedly for my purchases.

Julie was excellent! I have leased multiple cars with her and she has always delivered excellent customer service. I have always left happy with my car.

Working with Ryan Dixon at Ricart has been a great experience. I have purchased now 2 vehicles with him and it’s all been a smooth process!

Experience was fine. When scheduling I was told one hour and when I arrived I was told at least 2 so I hadn’t planned for a ride. The shuttle was going to be over an hour to get me but luckily I found someone that could pick me up. The extra $17 fee for service supplies seems silly when I had no service and this should have been stated during the quote up front.

Julie and Mara Lee, were great and efficient.

I came in for service on June 30 for an oil change and tire rotation. Service advisor was Ty Snyder. When I checked, Ty indicated that in addition to the oil change that (1) a brake fluid flush and (2) fuel system induction/combustion service was recommended. I assumed this was manufacturer required/recommended services and agreed. During the service, I checked the GMC required maintenance intervals and neither service is listed at 25,000 miles by GMC. I visited with Ty and he then showed me a sheet of "Dealer Recommended Services." I would not have agreed to the services if I had known they were not the GMC required services for 25,000 miles. The way the services were presented was very misleading and left me with a bad feeling about the experience and that I can't trust Ricart for future services. I asked Ty if he could do anything about it and he checked with another staff member and said he couldn't do anything about it since I signed off on the services and they were complete. I think it would be a better, more honest business practice to make it clear up front when services are required/recommended by the manufacturer versus optional services that the dealer is selling. I also can't tell if the tires were rotated or not as recommended by GMC. My Feb 2025 service invoice says "oil change and rotated tires." My June 30 service invoice only says "Oil Change Redemption" and does not say anything about rotating tires. Do I need to rotate them or were they rotated? Overall, this was very disappointing and unless I hear from a manager who can help me feel better about trusting Ricart, our family will not come back for additional services we have not paid for nor purchase our next new vehicle at Ricart.

A+ fast and accurate service!

I cannot say enough about Darien. The sales manager and your salesman, john.They are a great team, they worked extra hard in getting me the deal that I needed

Josh and John were Great. Finance Guy was great

Allen and others prompt and helped with current coupons.

Azaiah Bryant did a great job of not pressure selling but instead focusing on what I was looking for and making sure he did everything he could to help me find the right truck. He was quick to respond and react every step of the way!!

Great salesman. No pressure and answered all our questions. I changed my mind a thousand times and he just rolled with it and kept getting cars for me to test drive. Pleasant experience.

Probably the fastest, easiest car purchase I have ever made!

Marty was a great help and explained every step in detail what was going on with my vehicle repair.

My husband and I work with Julie Salamon she is very good at being very informative . We are seniors and she is very patient with us and explains everything,

They got the parts and kept me posted throughout.

We have come back to work with Julie multiple times over the past several years. She always takes good care of us and we enjoy working with her!

Julie is great and helped me get another great car!

Marty was very nice. Experience was quick. Easy to get an appointment as well.

Everything was prepared as requested. Salesman was great on all follow up and details. Highly recommend!

Oil change and tire rotation as requested- but then had to pay for additional alignment.

Brad met us as soon as we pulled up to "browse" and introduced us to Samantha soon after. We had a wonderful experience throughout the shopping and buying process!! I had enough "space" from Sam to continue my comparison shopping without pressure and enough "check ins" to ask more questions. Thanks to everyone!

Less than half the time expected.

I came in for an oil change and it was done promptly and staff was courteous as always!

I brought in my vehicle for the air conditioner not working, it was diagnosed by the facility and repaired. The issue plagued us again the next day where the AC was not working so we scheduled another appointment. Clearly the first appointment did not solve the initial problem. Upon the second appointment I was then given another diagnosis and new remediation plan. At this time I began to question the shop as to why the new diagnosis did not pick up this issue previously when we have experienced the same problem within a couple days period time. It was at that time I had to inform the shop I was just in as they had not recognized that fact. That was clearly disappointing to hear that there is no validation done within the companies own system and process. This simple review should be part of the overall diagnostics, it was at this time should have left as I had lost my faith in this shop to accurately diagnose my vehicle. I did choose to ultimately get the AC repair complete but it will be my last service at that shop. From my perspective the first $750 repair was not needed and there was no recognition by the shop to refute otherwise. From there you lost a customer.

The gentleman named Allen that waited on me was a very, very good very nice pleasant helpful. Definitely needs a raise. In my opinion you guys do a good job.

Julie Soloman is a rock star customer service employee. She listens. She follows through. She cares about you.

The experience was great! Very fast and efficient

Todd was very helpful.

Dear Ricart Automotive Team: Thank You for this opportunity to share our purchase decision approach and our initial thoughts and impressions of our 2025 GMC Yukon Denali XL. Bottom Line Up Front, BLUF, this is a fantastic vehicle. Our family currently owns products from other manufacturers including Dodge (my 2023 SRT Challenger Hellcat Jailbreak); Infiniti and Mercedes, both with multiple model years in our family, and a Land Rover. I personally drive our Infiniti QX80, and QX56’s prior. However, my Denali XL is the best of my everyday drivers. I am a senior buyer of yours, and the comfort, styling, luxury features are appreciated, however, as a mechanical engineer of nearly 48 years, I also appreciate the power, smooth steering, quick acceleration response and brake time reactions. I am familiar with the 6.2 V8 fully aspirated engine, as I have been reviewing GMC models for about three years. My purchase decision was mostly based on meeting and possibly exceeding the best of what I have found in my previous vehicles. Personal maintenance and service experiences, as well as reviews from news articles of various publications, were also considered. My dad, an avid GM fan, would have said my Denali has nice lines. My wife of over 42 years, Marquita, actually picked out my Denali XL, pointing to it as we first drove onto the Ricart lot and saying, “…there’s your next purchase…”! I stopped, parked, and we were immediately greeted by Mr. Joe Maslar. Possessing executive level sales experience for Fortune 100 companies, and having coached upcoming sales executives, I knew Joe is who I would want to be our next Sales Consultant. We made our purchase the same day. In closing, I am pleased to learn that Ricart Automotive is represented and supported by corporate leadership, many of which possess engineering and business collegiate education and careers. My early years were chock full of GM automobiles; thanks for making GM great again. Sincerely, Troy R. Crawford, BSMET, MBA President Crawford & Associates Services, LLC

Everyone was friendly and quick.

The care support person met me at the door on my arrival. Pointed out some things for my review. Later shared the dirty filters to me asking if I wanted replacements. Overall the experience was pleasant and thorough.

John was great, smooth process.

Julie Salamon is an outstanding salesperson. This is the third Buick I purchased from Julie and I have been highly satisfied every time. Julie is professional, personable, and knowledgeable. She made the whole process of buying my car from the initial test driving to the final paperwork paperwork easy,

Overall good experience

I was able to schedule my appointment just a couple days out. When I arrived I got right into the staging bay and was helped immediately. Oil change and tire rotation was performed quickly and I was on my way.

We dropped our 2022 Yukon Denali off on July 22st at 9:00 am because it makes a really loud noise whenever you turn the wheel left or right. It usually happens when you turn the wheel hard to the left or the right. We told them this and they said they would look into it. They called us later that evening and told us nothing was wrong with the vehicle. We asked them to take another look at it again and we offered to ride with them and they said they would keep it over night and try again in the morning. They called us the next afternoon and said that something was rubbing under the dash and they took care of it and we were good to go. We picked the car up and it is still making the loud clicking/pounding noise every time you turn hard to the left or the right. It's definitely coming from the drivers front tires and maybe the front axle. We felt like they "made an issue up" to satisfy us that it was repaired. Anyone that drives with us or if they would drive the vehicle can and would hear the problem we are speaking about and we feel like they just didn't want to dig into the problem. We paid a lot of money for this vehicle and the extended warranty (Zurich service contract) and we feel like more time could have been taken to find and solve the problem. We are no better off today then we were a few weeks ago.

From the beginning to the end was perfect, Travis was very patient with me as it was a big purchase and was very helpful and knowledgeable!

Went for an oil change on my 2025 Enclave. All went well and finished in about 1 hour and 15 minutes. Checking in was a bit chaotic with such a busy time, but I got taken care of in due time.

Allen made all of the difference.

Great job as usual. They treat me as a valuable account and I like it!

Great

Outstanding Customer Service provided by Mr Robson at Ricart Dealership! He was amazing to work with! Didn't pressure me, but provided excellent info and feedback to my questions. Financing process was quite smooth and fast! I did have an issue with the Friends and Family discount that I provided at time of leasing. Continued to tell me the authorization wasn't valid. I was irrational that I had to continue to contact my nephew for his assistance in getting correct info to close the deal.

Service Rep Aaron was excellent, however I had to make a return trip as service tech did not top off DEF as required and stated on service order.

Extremely satisfied with everything, Darrian was able to help us out from the beginning to the end. Very great service

John Albanese was great to work with. He made our buying experience very easy. We have bought several cars from him and would recommend him to others.

Over two hours for an oil change and tire rotation is excessive and inconsiderate of a customer’s time when they agree to wait for the service to be completed.

They found why my tire was losing air. It was a nail. They plugged it.

They charged me for a tire rotation, but did not do it. They need a quality control system to verify that everything is performed that is on the list to do. There was pictures of my tires and their position as I drove into the shop for alignment purposes. When the work was done and I went to get into my car, I noticed that the tires were in the same position. I informed the person at the desk of the situation and he confirmed that that task was missed. He contacted the shop and had the situation corrected.

Sales Rep Travis George was very professional, friendly, courteous and helpful.

Great lease deal, John was great not too pushy. Trade in was fair

Mr. Largan, Allen was awesome! He toke a good care of my car's need, he well explained me all the details and possibilities to do what was needed, and the job was done in a time manner.

Picked up my car, did service and returned my car as promised.

Easy to make appointment online. Work was done as agreed and timely. Staff was professional and courteous.

I live in Pennsylvania, which is roughly 300+ miles from the dealership. This dealership was the only one with the car I wanted that wasn’t already sold. Julie made the process extremely smooth, as if I were going to my local dealership, not 300 miles away. I would hands-down go to this dealership again!

Have always had a good experience with your service department.

Very nice accommodating and honest on the time they said it would take to complete

Responsive, knowledgeable, efficient, friendly. Great shuttle service too

Everyone was very nice, the waiting area was great, and the service was done in a timely fashion within the time limit I had been told. My only disappointment was I was led to believe when I bought the car and additional service contracts and warranty that when my car was serviced it would always be washed.

Allen was super helpful

n/a

Always great service from Marty.

They kept me informed of everything that was going on

Everything was done to my satisfaction and I was in and out within an hour!

All great. Tech did leave dirt and grime on my door panels tho. I was able to clean it off.

Great experience, no waiting, service was good and on time. I used the pick up car service and the saved a lot of driving.

friendly helpfulccompetent staff in all departments

Good job 👍

Very pleasant experience working with Julie Salamon. Purchasing process went smoothly and follow up was outstanding. I would recommend Julie to friends and family.

Everything from check in to check out was smooth and easy. Staff was great.

1) there for a GMC recall issue and another issue, both covered by warranty. Dealership reported alignment off, so I requested this be fixed as well. 2) car promised for a specific time. 3) the one star is for the fantastic shuttle drivers. 4) car was NOT READY at promised time but 1.5- 2 hours late. My children were not able to be picked up as I had arranged based on information the service coordinator provided 6 hours earlier. My wife had to unexpectedly leave work and another parent in the car pool was inconvenienced. Had communication been even remotely better, this may not have been an issue. While I understand parts may be needed or things come up, the complete lack of communication was why I am very upset. I received MULTIPLE text reminders of the appointment but ZERO from my coordinator. When I called at the expected completion time, I was on hold for 10 minutes without explanation, and then had to call back when the system timed out. Again poor communication. While service coordinator did apologize, your communication system between the garage and the front needs improvement. Clearly, the coordinator showing me his blue sharpie message written on the service order for completion by 2 pm did not help. I am currently sitting in the Ricart Chevy next door and received a text updating me that the service started and a 1-2 hour wait time. I just got notice I’m all set at 1.5 hours and what services will be coming up. When I go to Roush Honda, they take it a step further with several updates regarding my car’s status. I will likely bring my GMC next door from now on based simply on basic communication of my cars status.

Very nice

2 1/2 hours to change one tire sensor??? Wow… I’ll Go somewhere else in the future

Reliable, efficient, good customer service

The work was done professionally and the personnel were kind and transparent.

Clean, pleasant , quick, and on time!

John was fantastic. Answered all my questions and wasn't pushy at all. Financing was also very easy

Purchasing vehicles has a reputation of being painfully long, arduous and at times combative. Trading in a used vehicle has the same reputation. However, our experience with Ricart Buick GMC was anything but. Azaiah and all who we worked with were helpful and friendly. Azaiah provided expert guidance along the way. The process was as streamlined as possible from my vantage point when dealing with customers evaluating options in order to make their decision. We appreciated the efforts exhibited, and are telling our friends the same. We are very pleased with our vehicle purchase and our experience at Ricart Buick GMC.

Salesman very knowledgeable about the car.

Very knowledgable and professional; especially my sales person, Julie.

Overall experience was very good. Joe, our salesman ,was very patient. They went out of their way to find the car we wanted. I feel that the overall process of purchasing a car needs to be shortened.

Julie Salamon was the best salesperson I have ever worked with and I have bought over 12 new cars over the years. Finance went quickly and explained everything well too. Julie spent time with me in the Hummer to go through the features and get on-star setup as well. Julie was also very willing to stay late since I came from three hours away. This was easily the quickest and simplest purchase ever!

Marty did an excellent job. He kept me up to date on the status of my vehicle and was a pleasure to work with.

Julie is amazing to work with! She knows what I am looking for and makes the process easy.

very pleased with service

My Terrain had broke down and they kept me informed every step of the way.

Everyone at the dealership wants the customer's experience to be unmatched with professionalism, courtesy, knowledge of the process(es), and kindness.

They were very helpful

Ashley was great and so helpful with helping me navigate the new vehicle

Prompt and attentive and professional!

Excellent customer service and quidk turnaround on the sheduled maintenance

great

Service was on time and great!

John was professional, helpful and patient when answering my questions. Great customer service!

Julie provided friendly and informative information. She advocated for me being the customer.

No surprises and excellent service as always.

David was great. Thanks for working with me and making it so easy.

Good service but over priced. Oil change only was 200 and I got oil changed fluids topped off and tires roatated at a different Chevy for 130.

One of my best experiences ever when buying a new vehicle. Everyone involved in the process was very user friendly. Shane in the sales department was exactly how you’d hope a car salesperson would be.

I go to that dealership all the time for my oil changes, etc. :) But the last time I was there, the boy handling my mother and I was very disrespectful and rude, almost like he was pissy that he had to do his job? My engine was acting up in my 2019 Buick Encore, and I recently got into an accident, so something went wrong and my car was not revving properly. I was trying to explain to the boy that my car needs to be looked at, and I was extremely nice, said please, just being overall nice. And he proceeded to act disrespectful and rude, said that my car was "dangerous" because it got into an accident so they couldn't take it back and look at it, but as soon as I said I was a customer, his mood flipped and immediately started acting nice to my mother and I. Saying that theyll take my car back and look at it, they fixed the issue for free and the mechanic was extremely nice. ! :) I'm calling him a "boy" because I feel like he was acting extremely childish, and disrespectful when all we wanted was answers. I will still be coming here of course! Just very disappointed in the way my mother and I were treated that day.

All went well

Service is excellent from check in, the waiting area and the information that is provided about the service needed

Service was fast, friendly, and very good

Service staff very good. Reason for service NOT ACCEPTABLE! 2nd time in 3 months that dash has gone black and I just bought car in April! Service cites "software updates", but I get no notice for need of service ahead of time. VERY DANGEROUS! Still awaiting call back from general manager re issue after I met with him. Apparently this is a known problem per service staff. Totally unacceptable that GM has not fixed problem as no interior dash lighting, is extremely dangerous especially in unfamiliar areas and at night.

Marty and Allen in Service make coming to Ricart an welcoming and positive experience.

Everyone was pleasant and helpful! Was ready before quoted time.

Courteous, friendly, efficient

Sales people were great (we dealt with many, as we had a trade-in with a car that was in constantly for repair). paperwork went smoothly, as we already had the quote written up before hand. However, we had to wait over an hour for us to see person in charge of registration, title, etc. He was efficient, but he had people before - and after - us waiting to complete the process. I would suggest having someone else trained to complete the paperwork - or have a manager help complete the process. 3-1/2 hours was way too long to wait for a simple transaction.

Friendly people. Honestly - left with uncertainty. Paid $200+ for diagnosis on a service 4WD notification and they werent sure if i really have an issue or not. It was offered that I could proceed with investing $1250 but they still dont know if something is actually wrong. and even after $1250 - i may have to invest another $5000. Felt wrong. Also Had GM personal offers (discounts) and didnt work well. (Only $20-25 off but still).

Friendly, efficient, clean work and facilities.

It was done on time and advisor were very cordial and helpful

The dashboard notification was left on & I cannot figure out how to turn it off. Manual is very difficult to understand. Would appreciate a phone call to help, thanks

As always, very efficient got good information took care of my truck

Welcoming! Very clean waiting area! And, outstanding employees!

Excellent service!

Efficient, friendly service staff

Service was completed in a very professional manner

Travis George was a pleasure to work with. I would recommend him to anyone. Very helpful and informative.

Darrian was AWESOME! So kind, funny, and patient! Made the car buying process smooth & enjoyable!

Excellent staff in service dept; waiting area clean and well-stocked with beverages; restrooms close and well-maintained

great

had my car for 2 weeks, kept me informed, provided me a loaner, they seem to have repaired my car, will return to Ricart for any further issues, the staff was friendly and concerned .

Johnnie was amazing, I took my time and did not want to be rushed on my decision, and he was patient with me, and so friendly. I would recommend Ricart to anyone in the market for a new car, they had the biggest selection, making it really easy to find EXACTLY what I was looking for, and a very pleasant buying experience!

Excellent

Great servers

Kind and courteous. helpful and timely.

Marty and the service department are always amazing!

Great service as always. Thanks

A little long on paperwork but overall very well done

Sales and service were professional and respectful. Responded in a timely manner and went out of their way for customer satisfaction.

The next morning I had to get air in my tires. I thought they would have checked tire pressure when I was there

It's getting more and more expensive every visit, but they get it done in a timely manner.

Allen was great to deal with

Answered all my questions.

Todd was professional and friendly. Glad to get my truck fixed. Interested why charged $176 for the Actuator when the current price i could buy from your parts store is $560.

Amazing service! Amazing staff!

Good

Service was good. $746 for diagnostics and new battery was way too much in my opinion

Travis is by one of the best Salesman I’ve ever had the privilege of meeting

Great everyone was professional.The dealership was great clean.They did what they said they would do.I would recommend them to anybody looking to buy a GMC vehicle

Quick in and out

Service was completed on time With no surprises

Service team is great and was able to squeeze me in on a short notice. The receptionist however was not helpful.

Our salesman, Travis George met us as soon as we arrived. He was very professional, knowledgeable of the 2026 Buick enclave avenir’s features and answered all our questions. He was there for us from start to the finish of our purchase. This was a very smooth, enjoyable experience.

Everyone was very helpful and friendly. They answered all of my questions as well.

My experience was phenomenal. I made an appointment my car was quickly taken back for the oil change and tire rotation. It was quick and easy and everyone was very friendly.

GREAT SERVICE

John was great and very helpful!

Professional friendly service debt card done in timely manner.

Todd K. was great and the service was done by an hour. But after they did rotate the tires, the tire pressure sensors of the right side stopped working. Now I need to come back to the dealership so they can repair them.

Our Salesman John Albanese was awesome. We’ve purchased several cars from John, and he always does his best to help fill our needs.

John did a very good job getting me in and out as well as updated!

Very polite and professional and was out in a jiffy!

good service and time attention

Todd Kreiger, in service, did a fine job of advising the steps to take in solving my most recent problem. The timing and cost of the repair was correct.

It was a good experience, only complaint was we came into the dealership at 2p on a Sunday & test drove 2 cars and then decided on a car by 330 but we didn't leave the dealership until after 6p. The financing was already approved and we weren't picking up the car for 2 days due to it hadn't been thru service yet so I'm not sure why it took so long.

Friendly, professional and done with my car when they said it would be for a reasonable, fair price. I will come back for all my mechanic/tire needs. It’s hard to find a mechanic/tire shop these days that I can trust.

Azaiah my salesman was professional and thoughtful throughout the whole process. Great job.

Friendly helpful managed to squeeze me in and put in a new battery

We traveled almost 2 hours to look at a vehicle. Travis was our salesman. He and the entire team at Ricart Automotive were awesome. They answered all our questions and we never felt any pressure to purchase or not. Would definitely make the drive to purchase again.

Great experience. Very easy process purchasing my new truck

My experience was wonderful! I found the GMC Terrain that I was interested in and contacted the dealership. Julie contacted me right away and answered all of my questions and helped me get exactly what I needed and wanted. She is the best! This is my second vehicle I have gotten from her and Ricart and I will go back to Julie at Ricart the next time I am in the market for a vehicle. The process was quick and professional and I appreciated their communication and the time she spent helping me get everything set up in my new car. It was another wonderful experience with Julie and Ricart!

The service advisor listened to me regarding the services I requested, outlined cost of services and went over what I requested to confirm. My car was taken in immediately and service took just over an hour. My service advisor recommended a new cabin air filter which I explained I would replace on my own and thanked him for bringing it to my attention. Service was fast, efficient and without pressure to do more than I requested.

Good

Very promptly service and kept informed.

had a car issue.. . Brought it in and GMC fixed the problem... asap... Thanks..

Had a great experience! Everyone was friendly & the whole process was fast & easy!

The service department is always friendly and helpful. One suggestion though would be for the scheduling department. It would be hugely helpful to get a realistic estimate of how long one should expect to be there.

Very responsive, friendly and informative.

Got me in and out and fixed the problem that I was having. Good communication before, during and after the appointment.

Good

Travis was very helpful

My experience was nothing but great! John Albanese made the process very easy and simple!

It was a laid back place to shop for a vehicle, Travis was friendly and wonderful to deal with, I would definitely recommend Ricart Buick GMC.

It’s always a pleasure doing business with Ricart. Great service, comfortable atmosphere!

John is the only guy I will buy a car from.

super easy to get in and out. Done very quickly

Always a wonderful experience at Ricart. Sales and service are exceptional, especially working with Julie Salamon.

Travis my salesman was excellent and responded to my questions and texts with great clarity and insight and was quick about it. However it was very frustrating when I bought a brand new 2026 canyon and it already had something wrong with it and I had to wait 2 days for a part to come in and I could not drive it home the night I bought it.

Joh did such Excellent Service